The following T&C's been developed in order to protect both you as a client and me as a therapist. They apply to all the services provided, but for the Canine Massage there is some extra bits you can find in the Dog Massage Policy.
PLEASE READ THE COVID-19 POLICY IF YOU ARE ATTENDING A SESSION
Also, al the information shared during the treatments is private and confidential
A strict 24-hour cancellation notice applies.
If cancellations are made with less than 24-hours notice I may not be able to fill the time slot. For that reason, if you give less than 24-hours notice or if you don't show up for your appointment, the service will still be charged at full cost. If an invoice is sent, it will need to be paid within 7 days.
No other appointments can be made until you make the payment via bank transfer. I reserve the right to request upfront payment for future bookings.
Late Arrival Policy
Late arrival will result in a shorter treatment, as the session will still end at the scheduled time. Full service fees will still be charged.
Payments will be made either upfront or at the time of the appointment.
Cash, card payments and bank transfers are accepted. If paying via bank transfers should be made prior to the appointment. Cheques are not accepted.
If you are redeeming a discount, please make it known the time of the booking.
Infection Control Policy
Appointments should be cancelled or postponed in case of infectious diseases, such as cold, flu symptoms, and diarrhoea or vomiting, giving as much notice as possible
In the case of skin conditions like Athlete’s Foot, open wounds or infectious problems, please contact before booking an appointment.
Inappropiate Behavior Policy
Treatments will be immediately terminated if any inappropriate behavior takes place. This include verbal and physical aggression or sexual misconduct.
Patients will be responsible to inform of any changes in their health or dog's health (if the dog is the patient) and to share any information that may condition the treatment plan.
A Specific Policy has been developed of this service. you can CLICK HERE to access it.
Website and Social Media Content
Photography or content consent must be obtained in writing if you have any intention of using any content from A.F. Therapy.